FINANCIAL ASSISTANCE

We can offer support if you need help making a payment to us

How we can help

We’re here to support you.

If you need help with making a payment to us as a result of a claim (like an excess), talk to your claims specialist about applying for financial assistance. We might be able to help by:

• deducting your excess from your claim settlement
• extending your payment due dates
• developing a payment plan with you.

Counselling support

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. Please speak to a ROLLiN' consultant who can provide details on how to access Sonder support by emailing support@rollininsurance.com.au.

Sonder is a separate company from ROLLiN', and all your sessions are confidential.

Your details aren’t passed on to us and it doesn’t affect your policies.

Urgent support after a claim

We understand making a claim can be stressful, and after the incident you might need urgent financial assistance. For example, we might be able to speed up our assessment to give you a decision on your claim as soon as we can.

For more information, talk to your claims specialist.

Support services

National Debt Helpline

For financial counselling, money management and budgeting 1800 007 007 (9am–5pm, Mon–Fri)
ndh.org.au